PRODUCT · OMNI-CHANNEL

Not just email; every channel comes together in one panel.

Email, SMS and WhatsApp are managed in a single interface. When your customer switches channels, you don't have to; the unified inbox keeps the thread going. Thanks to omni-channel journeys, expensive channels engage only when no engagement is received.

3 channels — open standards, bring your own provider

Keep your own provider contract. SendNomi supplies the orchestration and management layer:

Email

Transactional, marketing and mailbox sends run on our own email infrastructure. More than 60 Turkish-language templates, A/B testing and the BIMI brand logo are built in.

Providers: Our own sending infrastructure

SMS

You connect your own provider key. The STOP keyword, delivery reports, a per-segment cost ledger and journey triggers all work together. Local and global SMS providers are supported.

Providers: Compatible with local and global SMS providers

WhatsApp Business

Messages are sent with approved templates; the 24-hour customer service window opens. Delivery reports and read receipts arrive automatically. The per-conversation cost breakdown is visible in the panel.

Providers: Integrated directly with your WhatsApp Business account

Example journey: cart reminder (omni-channel + fallback)

Build a drag-and-drop flow with the visual journey editor — open the expensive channel only if the cheap one delivers no result:

  1. 1
    Trigger (email not opened)

    A cart reminder email was sent and was not opened within 6 hours.

  2. 2
    Follow up via SMS

    If no engagement comes from the email, an SMS is sent. The message is short; it includes the product name and a one-tap call-to-action button.

  3. 3
    Final step via WhatsApp

    If the SMS also brings no engagement within 24 hours, the WhatsApp template is activated. The highest-cost channel opens only when the other channels deliver no result.

  4. 4
    Cross-channel suppression

    If STOP arrives on one of the channels, the others stop as well. The customer says "cancel" once and the entire flow closes.

Unified inbox

A customer emailed you, texted you an SMS, wrote from WhatsApp — you see all of it in a single sequence:

  • 3-pane layout: channel filter + thread list + message detail
  • Per-contact timeline — email, SMS, WA in a single sequence
  • Channel-aware reply — answer through whichever channel it came from
  • Cross-channel STOP honoring — opting out of one channel affects all
  • Assignment + status: open / pending / closed / assigned
  • Snooze, draft and attachments — a full customer service workflow
Turkey-specific design: Local SMS providers are critical for the TR e-commerce demographic — side by side with global providers, with cost + DLR + delivery guarantees in a single panel. WhatsApp Business approved-template process management included — aligned with the KVKK consent flow.
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